Fanduel Job Opportunities – VIP Operations Manager

Overview:

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our Brands Info:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• FanDuel TV — “The Bettor Sports Network” bringing live sports and interactive content to the games fans care about most
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

Job Summery:

Our roster has an opening with your name on it

FanDuel is looking for an Operations Manager to join the VIP Operations team. You will be responsible for managing operational tasks and processes that will facilitate the business in delivering the best customer experience and product offering. In partnership with the Senior Director of Operations you will closely collaborate with FanDuel’s product, commercial, customer service, marketing, risk and compliance teams, among others, to sustainably grow the VIP function as a key part of the larger business.

If you are adaptable, well organized, can make good decisions under pressure and enjoy being in the heart of the action, then this may be the role for you!

Job Responsibilities

Everyone on our team has a part to play

• Work with compliance and risk teams to build and document effective and efficient procedures for all areas within VIP, and train VIP employees accordingly
• Understand product/commercial needs and how these are translated into functional and technical requirements
• Manage cross-team dependencies
• Identify risks and raises concerns in due time when applicable, along with mitigation options
• Be able to pick up cross-domain projects
• Consistently communicate with stakeholders and keep them informed of the status of initiatives & requirements
• Be able to negotiate and reconcile conflicting priorities among stakeholders
• Provide guidance to stakeholders to ensure projects align with the overall product strategy in your area
• Is open to dialogue, receptive, calm, and tactful in his relationship with his colleagues
• Influences senior stakeholders by making proactive suggestions and recommendations and challenging requirements that don’t fit into the wider commercial and technical strategies for the area.
• React to major incidents in a timely manner
• Lead projects, workshops and brainstorms across multiple areas. Can organize, lead and follow up on these sessions and ensures the output produced is documented and executed
• Be comfortable presenting priority decisions to the director level in the business. Highly proficient in scheduling, leading, and executing product demos to a wide range of stakeholders

Requirements and Experience:

What We’re Looking For In Our Next Teammate

• A minimum of 4-year experience in commercial/analytics/customer intelligence/operations preferred
• Strong knowledge of business and financial concepts
• Experience in managing complex and sensitive operational challenges
• Exceptional problem-solving skills, hypothesis-driven with the ability to independently evaluate opportunities, conduct analysis, and make innovative strategic recommendations
• Competency in data related to business improvement metrics and operational performance
• Strong organizational & project management skills, with the ability to juggle multiple projects at once
• Excellent communication skills; skilled at influencing and building relationships across the organization at all levels, including with senior leadership
• Entrepreneurial, proactive in identifying opportunities and solutions, and areas to add value
• Familiarity with project management tools such as JIRA and Confluence
• Experience in leading large-scale projects
• Advanced Excel skills required
• Team player with the desire to bring a positive attitude to a group dynamic
• Passion for FanDuel and the gaming industry preferred; an avid sports & gaming fan

THE CONTRACT:

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

The applicable salary range/hourly range for this position is $87,000 to $109,000 which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may also be eligible for short-term or long-term incentive compensation.

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don’t tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.