Morrisons Hiring – Online Advisor

Job Summery:

We’re looking for someone to join our online team as an Online Advisor – Operations at Hilmore House in Bradford on a full time permanent basis. This role will involve working your full time hours over 4 days a week. This is a fantastic opportunity to join the online team.

Main Roles:

• Work to resolve customer queries and requests with a right first time approach.
• Embrace a strong customer service culture ensuring accurate and complete data with a desire to simplify and speed up.
• Dealing with queries from stakeholders internally and externally from our home delivery stores and service providers in a proactive and timely manner.
• Provide clear and consistent service throughout our online team and home delivery functions in our stores.
• Work with and coach various stakeholders to improve the quality of information being shared and transferred

Skills and Education:

1. Awareness of safe, legal and regulatory requirements relating to LCV fleet vehicles
2. Excellent Problem solving skills
3. Commercial & financial understanding – understanding the impact of the information provided or given; can challenge or escalate as appropriate
4. Strong analytical skills and the ability to interpret data that enables accurate and efficient reporting
5. Experience of working within an LCV fleet management service provider, manufacturer, or dealer network function